We accept all major credit cards, including Visa, Mastercard, and American Express. Payments are securely processed to ensure your transaction is safe and protected.

Yes, we specialize in creating unique, custom laser-cut wooden products tailored to your needs. Whether you’re looking for personalized keyrings, engraved gifts, home décor, or custom business signage, we can bring your vision to life. Simply provide us with your design, logo, or text requirements, and our team will craft a high-quality piece that meets your specifications.

Our standard processing time for orders is 3-5 business days. Once your order is ready, shipping times will depend on your location. Within New Zealand, orders typically arrive within 2-7 business days. You will receive a tracking number via email once your order has been dispatched. Please note that custom orders may take slightly longer depending on complexity.

We take pride in the quality of our products, but if you receive a defective or incorrect item, we will gladly accept returns. To initiate a return, you must first request a Return Merchandise Authorization (RMA) by contacting us. Returns must be made within 14 days of receiving your order and items must be in their original packaging and unused condition. Refunds will be processed after the returned product has been inspected. Custom-made items are non-refundable unless they are faulty or damaged upon arrival.

Currently, we offer shipping within New Zealand. If you are located outside New Zealand and are interested in placing an order, please reach out to us. We may be able to accommodate international shipping on a case-by-case basis, depending on the product and location. Additional shipping charges and delivery times may apply for international orders.

Our customer support team is available to assist you with any inquiries. You can contact us by:

• Email: Send your queries to [email protected], and we will respond within 24-48 hours.
• Website Contact Form: Fill out the contact form on our website, and a representative will get back to you as soon as possible.
• Phone: If you require immediate assistance, please call us during business hours (if applicable).